1RYAN REDMON

  <10801 Brickside Ct.> • ,  <33579> • <813-415-9095> • 

OBJECTIVE

To obtain a career position with your company, that meets your needs, and uses my skill set.

EMPLOYMENT

WAREHOUSE MATERIAL HANDLER

AMAZON FULFILLMENT CENTER

5 MONTHS (MAR. 2016- PRESENT)

RESPONSIBILITES INCLUDE: PICKING PRODUCT FOR CUSTOMER ORDERS, INVENTORY CONTROL,

SIMPLE BIN COUNTING, CYCLE COUNTING, SIMPLE RECORD COUNTING, USING HAND HELD SCANNERS

FOR INVENTORY CONTROL, USE OF COMPUTER SOFTWARE,

OUTSIDE SALES

AVERAGED OVER $90K PER MONTH IN SALES FOR 2015

FENCE OUTLET

RESPONSIBILITES INCLUDE: ANSWERING CUSTOMER QUESTIONS ABOUT PRODUCTS, PRICES,

AVAILABILITY, PRODUCT USES, AND CREDIT TERMS. CONTACTED REGULAR CUSTOMERS AND NEW

CUSTOMERS. RECOMMENDED PRODUCTS TO CUSTOMERS BASED ON NEEDS AND INTERESTS.

ESTIMATED AND QUOTED PRICES, CREDIT, AND CONTRACT TERMS, WARRANTIES, AND DELIVERY

DATES. PREPARED DRAWINGS, ESTIMATES, AND BIDS THAT MET CUSTOMERS NEEDS. ARRANGE,

DIRECT DELIVERIES, AND INSTALLATION OF PRODUCTS. MONEY HANDLING, DEPOSITS, PROTECTION

OF CONFIDENTIAL CUSTOMER INFORMATION.

CONSTRUCTION CASE WORK

LOR RAY CO.

INDEPENDENT CONTRACTOR : CASEWORK

Responsibilites include: installing cabinets, acid resistant countertops, and experiment hoods

for government facilities…i.e. USF Tampa and St. Pete campuses., HCC Brandon campus.

PROGRAMMER & INSTALLER

MICROS OF CENTRAL FLORIDA

FL.

1 YEAR EMPLOYED (MAR 08-09)

TAMPA,

To design new computer programs for menu items, financial tracking, and to install the new

system at the customers location. To oversee the training of managers, current and new

employees.

Responsibilites include: computer proficiency, customer relations, learning in a fast-paced

environment, and multi-tasking.

2 YEARS EMPLOYED (JAN.09-AUG.11)

TAMPA, FL.

4.5 YEARS EMPLOYED (SEP. 11-FEB. 16)

INDEPENDENT CONTRACTOR ( VEREDUS CORP)

Syniverse Technologies

6 MONTHS EMPLOYED (2007- 2008)

Tampa,FL

To design and provision SS7 networks for Syniverses’ Infrastructure and customer networks.

Responsibilities include: quotes to IXC’s, network design, provisioning, disconnects, and

billing corrections.

Proficient in Microsoft Office (Word, Excel, Outlook). To maintain a superior level of

customer service; conference calls, personal calls, and emails were not just a requirement,

they were the norm.

INDEPENDENT INSURANCE AGENT

AFLAC

YEARS EMPLOYED ( 2005- 2007)

Tampa,FL

To provide supplemental health insurance to businesses and individuals.

Responsibilities include: cold-calling, appointment setting, group presentations and

enrollment. Face to face meetings with business owners and HR directors.

Computer skills required; communicating with the customer on a regular basis.

Licensed by the State of Florida.

Store Manager

Mattress Firm

YEARS EMPLOYED ( 2003- 05)

Tampa,FL.

To provide quality bedding and superior customer service.

Responsibilities include: face to face customer interaction, product education, money

handling, and maintaining the store.

Sales/Delivery

Royal Cup Inc.

Tampa,FL.

To provide customers with service and products for their specific needs.

Responsibilities include: Sales, delivery, money handling, product inventory, and customer

service.

Customer Call Center/ Circuit Designer

INTERMEDIA COMMUNICATIONS/ MCI

TAMPA,FL.

Customer Call Center: To provide the customer with the best solution to their problems.

Responsibilities include: answering phones, entering trouble ticket, routing customers to

proper department. Worked closely with the NOC to turn-up, disconnect, or re-route the

customers circuits. This job required good written and oral communication skills. (1yr.)

Circuit Design: To design the correct circuit pathway from our network to the specific LEC

or IXC carrier. (4 years)

Responsibilities include: Designing, Switch Diversity, Facility Assignments, Teaching,

Coaching, Project lead and last but certainly not least Customer Service. Good oral and

written communications were needed. Good follow-up needed for meeting deadlines.

Average computer skills needed, Microsoft word, excel.

YEARS EMPLOYED ( 1997-01)

YEARS EMPLOYED ( 2001- 03)

- Designing circuits for our internal customers that resided on our own network. DS-0, DS1's,

and DS-3's.

- Designing DS-0, Fractional T-1's, DS-1's, and DS-3's through our network up to the point

where we would hand the circuit off to the LEC or IXC carrier.

- Designed Voice circuits that would terminate in a PBX, or Vina box at the customer

location, and then designated the amount of bandwidth the customer wanted to use for Voice,

Data, and Internet. If the customer had other locations, we would design PVC’s for the

branch locations and terminate them on the correct DLCI in our network and the

corresponding DLCI in the LEC or IXC network.

- While in design, I became team lead and had the chance to sit in on round table discussions

on higher profile customer accounts. Giving them an idea where the design aspect would

come in, and if there would be any potential problems that might arise.

- I also had an opportunity to work closely with the IT department in rolling out the People

Soft application. I was part of the team that helped write the design aspect for that program.

- While being team lead, I had the opportunity to work closely with the new hires and help

train them in design and provisioning .

- If there was a new product that was rolled out that needed a design team member to oversee

it, I was the one that got called upon...... (Which I liked very much).

Provisioning: Ensuring that the correct documentation was sent to the right LEC or IXC

company. (5 years)

Responsibilities include: Good computer skills, correct FCC codes used for the ASR, time

management, and good follow-up skills. Good oral and written communications needed

between team members.

- Provisioned ASR’s at the DS-0, Fractional DS-1, DS-1, and DS-3 levels.

- Provided ASR’s to almost all Telcos across the country.

- Provisioned ASR’s on our own network, and ASR’s for 1 circuit over multiple networks.

- Provisioned PVC’s for multiple high profile customer accounts.

- Provisioned ASR’s for disconnect service to all Telcos.

EDUCATION

High School Diploma

Providence Christian School

REFERENCES

Robert Houghton

Del Milligan

David Spence

Grade finished: 12 (1990)

Riverview, FL.

Phone #: 813-316-8166

Phone #: 813-677-7490

Phone #: 813-316-8677